FOR ALL PRODUCTS SHIPPED BY MOTOR FREIGHT!

Note: Placement of an order constitutes agreement of our delivery acceptance terms below. Please read before completing your order.

DELIVERY ACCEPTANCE

Your MUST examine the merchandise carefully upon receipt and note any damages or missing pieces on the carrier's delivery receipt. Then forward a copy of the delivery receipt directly to us. Any item lost or damaged in shipment will be replaced at no charge after a freight claim is filed with the carrier.  We (or the manufacturer of the product) will file the claim with the carrier and make sure that all replacement merchandise and/or repairs are completed.

We cannot accept financial responsibility if damage or shortage is not noted at time of delivery!!

This means if an item is damaged and you do not note the damage on the freight bill, you will be solely responsible for filing the damage claim with the freight company and if they do not honor the claim, we cannot help you. 

Make a note on the freight bill of any scratches, chipped paint, dents, holes in cardboard boxes, anything that is not right - it will make a big difference if a claim is filed at a later date for hidden damages!
 

Order & Shipping Details

Most orders are processed within 4 hours of receipt during normal working hours. Most shipments are made within 14 working days after receipt of your order. Personalized items, shortages of raw materials (e.g. steel) or transit strikes may occasionally alter production and/or shipping schedules. If changed schedules affects the shipment of your order, you will be notified.

On items shipped directly from the manufacturer or a distributor: If you paid by credit card, your credit card will be charged when we process your order, since we are not notified by the manufacturer when items ship.   On items we ship from our warehouse, you will not be charged until the item is shipped.

Equipment whose size and weight are too large for UPS will travel by motor freight.

Important Notes:

• Cancellations: If you wish to cancel an item and it has NOT shipped, we will gladly cancel the order and refund your purchase amount.  If the product has shipped, we will contact the trucking company and have the item returned to the manufacturer. You will be responsible for all the shipping fees incurred. They will be deducted from the refund amount.
   

• If your property is not accessible by motor freight, we cannot be responsible for any additional charges incurred to deliver the freight. In some cases, drivers may require "curbside" delivery which may include unloading at the end of a driveway.
   

• Drivers are NOT required to offload equipment.  Please make sure that you have the equipment or manpower necessary to unload the equipment. If you cannot unload the equipment, request a "lift gate service" when you order the product.
   

• If you require a lift gate service to offload the equipment, they may charge you from $75 to $150 extra. The extra charge is your responsibility.

• We have no control over the trucking company's delivery schedules. If you miss an appointment, the trucking company may charge you a re-delivery fee.  If you do not accept delivery within a certain period of time, the trucking company may charge you a storage fee. Additional fee and any disputes over the delivery times are between you and the trucking company.
   

• We do not guarantee delivery dates!  We have a very good record of getting motor freight shipments to you in 10 to 14 working days, but there are times when it will take longer.  If you HAVE to have an item by a certain date, tell us when you place your order.  If we feel we cannot get it to you by the specified date, we will notify you and cancel your order.

Throughout the catalog year, some changes may be made in equipment available or improvements made that will change the appearance of the item. You will be notified if any item has been discontinued and your payment refunded. While we strive for accuracy, we cannot be responsible for printing or typographical errors, or changes in specifications on improved equipment items.


Return policy: If within 30 days the product does not meet with your satisfaction, you may return it (Exceptions noted below). Please be aware that the product must be in new and sellable condition when it is returned. You will be responsible for the cost of returning the shipment.

Please contact us to receive return authorization and instructions as most freight items are shipped directly to you from the manufacture or a distributor and they will arrange return freight.  You will be responsible for the cost of returning the shipment,  we will deduct the freight cost from your total refund.

Exceptions: "Made-to-Order" or customized equipment items are not covered by this money-back guarantee. Alterations or modifications made by the customer also void this return guarantee.